Shipping & Delivery Policy

Commitment to Customer Satisfaction

Ensuring customer satisfaction is our top priority. Our primary goal is to make sure that customer shipments are delivered safely and within the estimated delivery timeframe.

Our team monitors all packages from dispatch to successful delivery to build trust and provide a seamless shopping experience.

Shipment Processing Time

  • Orders are processed within 1–3 business days.
  • Orders are not shipped or delivered on weekends or public holidays.
  • During periods of high order volume, shipments may be delayed by a few days. We kindly ask for your understanding and patience.
  • If there is a significant delay, we will contact you by email or phone.

Delivery Options & Estimated Times

We offer delivery from the USA to Spain using express couriers such as FedEx, DHL, DPD, GLS, etc.

  • Standard express delivery time: 10–15 business days from the USA to Spain.
  • For large and heavy items (e.g., Roof Top Tents, Awnings & Components, Drawer Systems, Load Bed Cargo Slides), we may use sea freight services, with delivery times of approximately 35–50 business days.

Shipping Charges

  • Total shipping charges are calculated at the checkout page.
  • Shipping costs depend on product weight, dimensions, and the selected shipping method.
  • Shipping charges will adjust automatically with each additional item added to your cart.

All prices displayed on our website include VAT and applicable customs duties.
We handle the entire customs clearance process to ensure your order is delivered directly to your door without additional paperwork or fees.

Pre-orders

For components or parts not currently in stock or expected to arrive soon, the estimated delivery time may change.
Please contact our manager for an updated delivery timeline specific to your order.

Shipment Tracking

Once your order has shipped, you will receive an email containing:

  • Freight tracking information,
  • Carrier contact details.

You can track all shipments using your Order ID on our tracking page.