Ensuring customer satisfaction has always been our utmost priority. Our primary goal is to assure that customer shipments are delivered safely and within the allotted time interval.

Our team closely monitors all packages from dispatch until their successful delivery to customers. We hope to build trust and bring smiles to our customers’ faces with each delivered order.

Shipment processing time

All Orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your Order, we will contact you via email or telephone.

We offer delivery from the US to Spain using express delivery services such as FedEx, DHL, DPD, GLS, etc. Usually, delivery times take 10–15 days from the USA to Spain. For large and heavy products such as Roof Top Tents, Awnings & Components, Drawer Systems, Load Bed Cargo Slides, we can use sea freight forwarding couriers, and delivery times may vary from 35–50 working days.

Shipping Charges

The total shipping charges are calculated at the checkout page. The charges vary depending on the product's weight and size as well as the selected shipping option. Shipping costs will adjust with each additional item added to your cart.

All prices shown on our website include VAT and all applicable customs duties.
Our company takes full responsibility for customs clearance and ensures that your order is delivered directly to your door, hassle-free.

Pre-orders

Please note that when ordering components and parts that are not currently in stock or are expected soon, the estimated delivery time may not be accurate. In this case, please contact our manager, who will help calculate the exact delivery timeline.

Shipment Tracking

Your freight tracking information and your carrier’s contact info will be emailed to you once your order has shipped. All shipments can be tracked using the Order ID number on our tracking page.